Loaning and returning [City of Tampere]

Loaning and items on loan

You always need a library card to loan materials. If you use the self-service machine, you also need your PIN code. When you loan materials, you get a receipt showing the due date of the material.

The loan must be returned or renewed, that is, re-borrowed, no later than on the due date. The receipt will also state if you have any outstanding payments to the library.

You can also view your loan details in the PIKI online library. A customer can have up to 300 loans and 300 reservations at a time.

Loan periods

The loan period is the time you are allowed to use the material you have borrowed. The loan period ends on the due date, at which point you must return or renew the loan.

The loan period is 28 days for almost all material. However, the following materials have different loan periods.

Vippi loans have a loan period of 14 days. Vippi loans cannot be reserved or renewed.
The loan period for magazines is 14 days.
The loan period for Dvd and Blu-ray discs is 14 days.
The loan period for console games is 14 days. You can have no more than 10 console games on loan at a time.

Due date reminder by email

Due date reminders help you manage your loans. You receive a due date reminder in your email 1-5 days before the due date. If you want to be reminded of an approaching due date, go to My Account page on the online library, then select Profile and add your email address to the Personal details section. The library can also add it at your request. The reminder is free of charge.

Due date reminder is an additional service. Sometimes the library is unable to send due date reminders, for example due to a technical problem. Even if you do not receive a reminder, this does not remove your obligation to ensure that your loans are renewed or returned before the due date. You are also responsible for any late fees that have accumulated.

PIKI Online Library

Renewals

f you want to extend your loan period, you can renew your loans at the PIKI online library or at the library. You can also renew your loans by calling the library.

You can renew your loan five times. You cannot renew your loan in the following cases.

Someone has reserved material that you have on loan.
The loan is a Vippi loan.
You have unpaid fees of €15 or more.
You are banned from borrowing.

Please renew your loan by the due date. If you renew after the due date, you will have to pay a late fee.

Returning of library materials

Please return or renew your loan on the due date at latest. If you return or renew your loan after the due date, you have to pay a late payment fee. You can return the materials you have loaned free of charge to any library or vehicle of the Tampere City Library.

Return box

If the library has a return box, customers can return loans to it at their own risk. Loans returned to the return box will be handled by the library on the next day the library is open and staffed. Late fees may therefore accrue for material left in the return box until the return is registered. Large items may not fit in the return box.

See the Libraries' opening hours and contact information page for details on the return boxes.

Libraries' opening hours and contact information

Overdue warnings

If your loan is overdue, the library will send you an overdue warning. If you have provided the library with your email address, overdue warnings will be sent to your email address. If you have not provided your email address, the overdue warning will be sent by letter. A third warning will always be sent as a paper letter by post. You can change the method of sending notifications at the Library's Customer Service or in the PIKI online library on the My Account page.

An overdue warning costs € 1, regardless of the means of sending. The first overdue warning for reserved material is free of charge.

Schedule for sending overdue warnings

A total of three overdue warnings will be sent.

The first overdue warning will be sent 7 days after the due date of your loan, or 28 days after the due date of the material borrowed from the mobile library. If someone has reserved the item you have borrowed, the library will send an overdue warning one day after the due date.

A second overdue warning will be sent after 21 days from the due date or 42 days from the due date of material borrowed from the mobile library. A second overdue warning will be sent within 15 days of the due date for items that have been reserved.

A third overdue warning will be sent after 35 days from the due date or 56 days from the due date of material borrowed from the mobile library. A overdue warning of items that have been reserved will be sent 29 days after the due date.

f you have not returned the material within 60 days of the due date, the library will transfer the late fees to the dept collection agency.

Reservations

You can reserve material from the PIKI online library or by visiting libraries. You can also reserve material by calling the library. You can reserve material that is on loan or material that is available at the library. When you reserve material, you choose the library where you want to collect your reservation. In an online library, you can set your preferred pick-up location. A customer can have up to 300 reservations at a time.

Pickup notice

A pickup notice is a message telling you that your reservation has arrived. You will receive a pickup notice of a collectible reservation either by SMS, email or post, depending on your messaging preferences.

If you have both a phone number and an email address in your customer information, the library will send a pickup notice preferably by SMS. If you have not provided the library with your phone number, the pickup notice will be sent to your email address. It can also be sent by post.

You can change the way pickup notices are sent by contacting Library customer service or by visiting the PIKI Online Library on the Profile page under Notification settings.

Regional reservation

If you want to borrow material from another PIKI library's collection, you can make a regional reservation for a fee. You can make a regional reservation at the library's customer service or at the PIKI online library. It takes between a few days and two weeks for your regional reservation to arrive at the library.

Reservation fees for Tampere City Library material

You don't have to pay any reservation fees for the Tampere City Library's own material. If you do not pick up your reservation, you will have to pay a 2 euro fee. You can cancel your reservation free of charge until the last day of collection.

There is no charge for uncollected reservations:

from children's and young people's material
for children under 15 years of age
in library vans or for home service customers
for regional reservations.

Reservation fees for material from other PIKI municipalities

Each regional reservation arrived for pick-up costs 2 euros. The fee is also charged even if you do not collect the regional reservation.

Library fees

An overdue fee is the fee you have to pay for late material. The overdue fee starts to accrue as soon as the due date has passed. The loan period ends at the end of the library's opening hours. For items borrowed from the mobile libraries, the overdue fee starts to be charged two weeks after the due date.

Overdue fee for adult items €0,30/loan/calendar day
Overdue fee for fast circulation Vippi items €0,50/loan/calendar day

The overdue fee starts to build up immediately after the due date and can be up to €9 per loan or loan renewal.

The library does not charge overdue fees for items borrowed from the children and teens section, and for children under 15 fees are only charged for overdue Vippi loans.

No fees are charged to individuals and organisations using the library's home service. No late fees or reservation fees are charged to other libraries for interlibrary loan service.

Overdue warnings and loss of borrowing rights

Overdue warning €1/piece.
The first overdue warning of reserved material is free of charge.

The library sends out three overdue warnings of unreturned loans. The fee for overdue warnings will be charged regardless of the method of delivery. After the three overdue warnings have been sent, the outstanding loans will be handed over to the dept collection agency of the City of Tampere. The customer will then pay the costs of the collection agency.

You will lose your right to borrow if you have outstanding fees of €15 or more.

Payment of fees

You can pay late fees by card at most libraries (except Koukkuniemi, Nekala and Terälahti). Cash payments are accepted at the Main library Metso and the libraries in Hervanta, Koilliskeskus and Tesoma. You can also pay Tampere City Library fees online at the PIKI online library. Payments of less than €1 cannot be made online.

Normal reservations (material belonging to the collection of Tampere City Library) are free of charge.
The fee for uncollected reservations for material belonging to the collection of Tampere City Library is €2.
Regional reservation from another PIKI municipality €2.

Normal reservations can be cancelled free of charge until the last day of pick-up. There is a charge for a regional reservation arrived for pickup.

Interlibrary loan fee €4 + fees charged by the sending library.
Interlibrary loan order from the Nordic countries €10/material ordered + interlibrary loan fee €4.

Interlibrary loans

You will lose your right to loan materials in all PIKI libraries if your loans are 70 days late or you have unpaid fees that amount to €15 or more. Your right to loan will be restored after the material has been returned or paid for, and the due payments have been paid.

The library sends three notices to the customer for overdue loans, the last of which mentions the referral of the outstanding case to a collection agency.

Tampere City Library transfers its claims to the collection agency Revire Collection Ltd (formerly Suomen Kuntaperintä Oy) for collection 60 days after the due date.

Collection also applies to material borrowed by customers under the age of 18. Customers aged 15 or over are responsible for the material borrowed with their library card. A guardian is responsible for the material borrowed on the library card of a person under 15 years of age.

Once the collection of debts has been transferred to the collection agency, the customer can always return overdue material to the library.

After 1 October 2018, late fees for material transferred to collection are paid directly to the library. The collection agency's fees are paid to the collection agency. Late fees and collection agency charges for material transferred for collection before 1 October 2018 are paid to the collection agency.

Note: In August 2022, the collection of the City of Tampere's library debts was transferred to Revire Collection Ltd / Suomen Kuntaperintä Oy. The former collection partner Lowell Suomi Oy will, despite the change, complete the collection of the claims already transferred to them. The change will not require any separate action from the customers of Tampere City Library. Instructions and up-to-date contact details can always be found in the invoice letters.

Replacement of material and replacement fees

Lost or damaged material must be replaced by bringing in a new copy or by paying a replacement fee determined by the library. DVDs, Blu-ray discs or radio plays cannot be replaced with a corresponding recording due to the per copy copyright fee.

A charge of €2 per volume may be made for the restoration of damaged material.

Fees paid will not be refunded to the customer.

Lost or damaged material must be replaced by bringing in a new copy or by paying a replacement price determined by the library. A fee of €2 per volume may be charged for the restoration of damaged material.

Lost or damaged Blu-ray or DVD discs or radio plays cannot be replaced with a new copy and will be charged at the replacement price set by the library.

A lost or damaged locker key will be charged €20.

Replacement fees are non-refundable, even if the replaced item is found later.

Contact information

Notify the library if your personal data changes without delay. You can change your name by visiting the library. Address, email address and phone number information can be changed on the online library.

Checking customer register data

You have the right to check what information about you is stored in the library's customer register. You can request your information using the appropriate forms.

Loaning and returning

On this page

Loaning and items on loan

Loan periods

Due date reminder by email

Renewals

Returning of library materials

Return box

Overdue warnings

Schedule for sending overdue warnings

Reservations

Pickup notice

Regional reservation

Reservation fees for Tampere City Library material

Reservation fees for material from other PIKI municipalities

Library fees

Overdue fees and how to pay them Expand Collapse

Fee for a new library card Expand Collapse

Reservation fees Expand Collapse

Interlibrary loan fees Expand Collapse

Losing your right to loan Expand Collapse

Collection of fines Expand Collapse

Replacement of material and replacement fees

Replacement of material Expand Collapse

Fees for lost or damaged material Expand Collapse

Contact information

Checking customer register data