Applying for a place in exercise groups

1. Open the registration system. Select the group(s) you want to sign up for in the Ostoskori (Shopping Cart). The groups are visible, or you can make them visible by clicking on the Ainealue (Subject area) heading on the left. You can register two people in the same group by clicking the Lisää ostoskoriin (Add to cart) button twice in the group information. After the selection, go to the Ostoskori (Shopping Cart), where you have 20 minutes to fill in the details of the participant(s), edit the reservations and send the registration.

2. Fill out all sections of the personal information form carefully and send the registration form. If you register two participants, also fill in the Maksajan tiedot (details of the Payer). When registering a child under the age of 18, fill in the child's information in the Osallistujan tiedot (Participant's information) section and the guardian's information in the Maksajan tiedot (Payer's information) section. A complete personal identification number is mandatory information for possible invoicing and collection.

If the participant and/or payer has an order of non-disclosure, you can register for the courses in the usual way online, but after registering, you must notify the matter by email to the address liikuntapalvelut.liikunnanohjaajat(at) tampere.fi, so that the order of non-disclosure can be entered in the customer information.

If it's a welfare guardianship invoice, report it (course number, participant's and payer's names) by e-mail to the address liikuntapalvelut.liikunnanohjaajat(at)tampere.fi

3. Finally, you will receive a confirmation of your registration on the screen, after which you will proceed to pay your participation fee in the online bank. If the payment in the online bank is not successful, the registration is still valid, and you will later receive a paper invoice to the address you indicated.

4. Take note of the registration number, which you can use later to check which groups you have registered for. The registration is checked under Omat ilmoittautumiseni (My registrations).

When you register, you agree to pay the participation fee.

Group prices have been mentioned in connection with group information, the right to change fees is reserved.

The payment can be made in the online bank when registering online.

If you want to receive an electronic confirmation and pay for the course with a separate payment link, you must provide a valid email address when registering. If you do not receive a confirmation message, you should check your spam and advertising folder.

If the payment has not been made via the payment link / online bank by the start of the course, an invoice will be sent that also charges an invoicing fee of 5 euros.

Targeted payment methods

If you want to pay the participation fee with a targeted payment method (Smartum Sports and Culture Voucher, Tyky Fitness Voucher, Edenred card, Smartum Pay, ePassi, Eazybreak), you must select the payment method on the registration form and wait for the invoice to be mailed to your home, with which the payment is paid at the cash registers of the swimming pools.

Group prices are listed in the group information, subject to change without notice. 

Participation can be cancelled no later than 7 days before the start of the group, free of charge. 1-6 days before the start of the course 20 euros will be charged. Failure to pay for the group or notifying the instructor is not a cancellation.

For a group place that has not been cancelled before the group starts, the full course fee will be charged. If the payment has to be invoiced, an invoicing fee of 5 euros will be added to it.

• Cancelling a group online
  From the My registrations page of the registration system.
• Cancelling a group by email
  [email protected]
  The message must mention the name of the group, the number of the group and the name of the participant.

Check the success of the online cancellation with your registration ID. Unless the group place has been cancelled, the full fee will be charged.

• Cancelling a group by text message
  -exercise groups, phone 040 773 9566
  -swimming schools and baby swimming, phone 040 658 3746
  -Youth training, phone 040 188 1589
  -Family exercise, phone 044 486 3816

The message must mention the name of the group, the number of the group and the name of the participant. No cancellations by phone.

Other cancellation conditions

If the participant does not come to the group or interrupts the participation for personal reasons, for example due to illness or work impediment, the participation fee must be paid. The fee is the same regardless of whether the group has been participated in or not.

Unpaid payments are already transferred to the debt collection agency Revire Perintä Oy for a reminder invoice.

For reasons beyond the control of sports services, group activities may be transferred to outdoor sports, distance learning or interrupted. The course fee for courses replaced by outdoor exercise or distance learning is not refunded. In other cases, course fee refunds are always decided on a case-by-case basis.

Refunds

Refunds are made through invoicing. Inform your account number, name and date of birth (no social security number) and the payment reference number for the refund of the course fee by email to [email protected]. The information can be sent either by e-mail to [email protected] or by post to Monetra Pirkanmaa Oy, PL 1003, 33101 Tampere. The visiting address is Naulakatu 3. 

There may be a backlog in refunds. Monetra Pirkanmaa processes returns as soon as possible.

More information:

swimming schools and baby swimming, phone 040 801 6587
Youth training, phone 040 188 1589
Family exercise, phone 044 486 3816
other supervised exercise groups, phone 044 4235247
[email protected]

Q: Why were there no places left in the group three minutes after the enrolment began? Have some of the places been allocated in advance?

Our most popular groups may be full even a few minutes after the registration begins.

Q: Why do enrolments for all groups start on the same day? This means that I only have time to enroll in one group because the others I would be interested in are already full by the time I get around to registering?

You can select all the groups you wish to join, put them in your shopping cart and then enter your contact information, all with one registration. Your place will remain reserved for 20 minutes, during which time you can enter your data.

Q: When I went to the online bank to pay, the transaction was interrupted. How do I know if my registration was successful?

Your registration will be valid in any case, and a printed invoice will be sent later to the address you entered.

Q: When you register, your full personal identity code is a mandatory field. I don’t think that the City is an authority, which is why the initial digits of the code should also be enough for the Adult Education Centre, and you should not need the full personal identity code for your activities.

The customer register built up when customers enroll is used for invoicing course fees. Unpaid course fees will go to debt collection, which is only possible with a full personal identity code. This practice is commonly used for other fees charged by the City of Tampere, too.

Q: Whom can I contact to ask about the groups?

Sports instructors will answer any questions about the content of the classes. You can also find information about the classes on the website of the Sports and Youth Unit.

Q: Why did I not get a confirmation even though I gave my e-mail address?

Any minor error in the email address means that the confirmation will not reach you. At peak times for enrolments, e-mail confirmations may also be delayed or not arrive at all.

Q: I do not have online banking IDs, and I could not pay when I enrolled. Does this mean that I lose my place?

You can pay the course fees immediately, but this is not mandatory. If you do not pay the fee immediately through online banking, or the payment transaction is interrupted for some reason, an invoice with a five-euro billing supplement will be posted to the address you entered.